Auntie Fashion

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How to Be a Better Customer in 2011: #13

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Canadian Tire

Suggestion #13: Don’t expect every employee in every department store to know everything about the store.

In a perfect world, you would walk into Canadian Tire’s garden center and be able to ask the girl at the counter where you would find a 3/4 drive, twelve-point, 11 mm socket, and she would tell you exactly which aisle to look in.  But in the real world she’s responsible for her department and that’s the only part of the store she knows.  That’s why it’s called a “department store.”

So don’t get angry with people who are trained to be specialists in their own areas when they don’t know much about the other ten-thousand items the store sells.  It’s unrealistic to walk into Walmart’s electronics department to ask the guy selling TVs why the zipper broke off your 38″ waist skinny jeans.  It’s unrealistic to walk into a Sears catalogue department without an item number to ask if they sell that obscure thing you saw on their website when you can’t even describe what it was.  It’s unrealistic to walk into the Bay to ask the counter staff what Zellers sells even though the same company owns both operations.  It’s unrealistic to believe that people who make a fraction of what you make should be smarter, more well-trained, more polite and more patient than you when you stand in front of them asking such stupid questions.

So don’t throw a tantrum at the counter when you can’t get an answer to your questions.  Face it — you’re not going to get expertise from most underpaid department store staff in the first place.  As the saying goes, “you get what you pay for,”  and the more realistic you are about your shopping experience the less-aggravated you’re going to be when you go shopping.

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December 27, 2010 at 2:58 pm

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